Our Services

Services

We offer a personal and comprehensive service enabling the tenancy to run smoothly at all times with minimum disruption for the Tenant and maximum return for our clients.

We have a network of tried and tested, reliable and competitively priced contractors who we use to resolve any problems that may arise during the course of the tenancy. We ask the Landlords at instruction, the level of authority given, and unless in the case of an emergency, we will not exceed the instructions. We will continue to do the following:

• We will discharge maintenance accounts from invoice received with the relevant authorisation
• Undertaking inspections twice a year and giving a detailed report after inspection and therefore reassuring the Landlord, and insurer, that the property is properly kept by the Tenant.
• Managing the day-to-day problems that may arise and minor works to the property during the tenancy – from a blocked sink to redecoration works
• Using a wide range of contractors known to us, ensuring they are able to get to the property to resolve any problems as quickly as possible at a reasonable price.
• Offering a 24 hour service by leaving an emergency number on our over-night answer service. This ensures even in an emergency, the Landlord receives good value, and well-respected and approved contractors.
• Lodge and progress insurance claims relating to the property. Acting fairly on behalf of the Landlord – ensuring that the Tenant pays for any problems caused by themselves and that no unnecessary expenditure is incurred by the Landlord.
• Dealing with dilapidations post-tenancy – arranging cleaning and repair works as necessary.
• Resolving with the Tenant on behalf of the Landlord any deductions that may have to be offset against the deposit, subject to ARLA guidelines, fair wear and tear accepted.

Tenants Maintenance Reporting system – Fixflo